acv99 Terms and Conditions

Introduction and Definitions

These Terms and Conditions ("Terms") form a legal agreement between acv99 ("Platform", "we", "our") and any person who uses acv99's website, mobile technology or any related services ("Services") ("User", "you").

acv99 is a trusted online betting and casino platform for players in Bangladesh. Our services include sports betting, live casino, slot games and other gaming activities.

Key Definitions

• "Account" — Your personal account registered on the acv99 platform.
• "Bet" — The amount of money placed to participate in any game or event.
• "Balance" — The total amount of money held in your account.
• "Bonus" — Additional funds or benefits provided as a promotional offer.
• "Wagering Requirement" — The obligation to place a specified amount in bets before bonus funds can be withdrawn.
• "KYC" — The process of verifying your identity (Know Your Customer).

Account Registration and Verification

To use services on acv99, you must create a personal account. During the registration process, you are required to provide accurate and complete information.

Registration Conditions

• Only one account is permitted per person. If the same person holds multiple accounts, all accounts may be cancelled.
• Information provided at the time of registration must be completely truthful and up to date.
• It is entirely your responsibility to keep your account login details (username and password) confidential.
• Transferring, selling or allowing others to use the account is strictly prohibited.

Identity Verification (KYC)

acv99 reserves the right to verify your identity for withdrawals or transactions above a certain amount. The following documents may be requested during this process:

• A copy of your National ID (NID) or passport.
• Proof of recent address (bank statement or utility bill).
• Proof of ownership of the payment method.

acv99 reserves the right to hold withdrawals until KYC verification is completed.

Age Limit and Eligibility Conditions

To use acv99 services, you must meet the following eligibility criteria:

• You must be 21 years of age or older.
• You must confirm that you are betting in your own name and for your own benefit.
• Operating an account on behalf of another person or for the purpose of professionally accepting bets is prohibited.
• It is entirely your responsibility to decide whether participating in online gaming is permitted under the laws of your country.

Deposit and Withdrawal Policy

All financial transactions on acv99 are secured by SSL encryption technology. We are committed to ensuring fast and secure payment processing.

Deposit Conditions

Withdrawal Conditions

• The minimum withdrawal amount is ৳500.
• For successfully verified accounts, withdrawals are generally processed within 10 to 45 minutes.
• Withdrawal requests can only be made to the same payment method used for the deposit.
• Large withdrawals may be held until account verification is completed.

Payment Security

acv99 ensures that all payment methods are secure and that your financial information is not shared with any third party. All transactions are recorded and may be used as evidence in any dispute.

Bonus and Promotion Terms

acv99 regularly provides various bonuses and promotional offers to its users. All bonuses are subject to specific conditions.

Welcome bonus

New members can receive up to 120% bonus up to ৳20,000 on their first deposit. The wagering requirement for this bonus is 15 times (15x).

Bonus Usage Conditions

• Each bonus offer has its own expiry, wagering requirement and applicable conditions.
• Bets completed with bonus funds count toward the wagering requirement.
• Multiple bonuses cannot be active at the same time unless explicitly stated.
• Using low-risk or balanced betting strategies to meet bonus requirements is prohibited.
• acv99 reserves the right to modify, suspend or cancel any bonus offer at any time for any reason.
• If a breach of bonus conditions is detected, the bonus and related winnings may be cancelled.

VIP and Loyalty Program

Regular players can join the acv99 VIP program. Weekly cashback is provided across four tiers:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

VIP tier advancement depends on your overall activity and participation on the platform. The specific benefits and conditions of each tier are subject to change.

General Betting and Gaming Rules

All gaming activities on acv99 are conducted according to specific rules. Please read the rules of the relevant game carefully before playing.

General Betting Policy

• A bet once confirmed generally cannot be changed or cancelled.
• The outcome of a game interrupted due to a technical error, internet connection issue or other reason will be determined according to the platform's own rules.
• Winnings obtained as a result of a software error will not be considered valid and may be cancelled.
• All game outcomes are determined impartially through a random number generator (RNG) or a live dealer.

Sports Betting

• If an event is cancelled or rescheduled, the bet is generally treated as void and the staked amount is refunded.
• Odds displayed during live betting may be delayed.
• acv99 reserves the right to decline a bet if an unusual betting pattern is detected.

Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation and forfeiture of all balances:

• Creating or operating multiple accounts.
• Providing false or misleading information.
• Using fraudulent methods to obtain bonus benefits.
• Attempting to harm the platform through hacking, malware or any other technical means.
• Playing games using automated software, bots or artificial intelligence.
• Using the platform for money laundering or illegal transfer of funds.
• Insulting, threatening or harassing other users.
• Deliberately exploiting weaknesses or errors in the acv99 system.

Account Suspension and Closure

acv99 reserves the right to suspend, restrict or cancel an account without prior notice in the following circumstances:

• Violation of any provision of these terms.
• If evidence of false identity or information is found.
• If there is suspicion of involvement in fraudulent activities.
• When required to comply with applicable laws or regulations.
• If the account's security is under threat.

Voluntary Account Closure

You may request closure of your account at any time via our live chat or email. Any pending withdrawals will be processed before the account is closed, however any outstanding bonuses will be cancelled.

Limitation of Liability and Disclaimer

To the maximum extent permitted by law, acv99 is not liable for the following:

• Disruption to gaming experience due to internet disconnection or technical errors.
• Delays or errors in the operations of third-party payment processors.
• Service interruptions caused by unforeseen or uncontrollable circumstances.
• Damage caused by the user's own negligence or the actions of authorized or unauthorized third parties.

acv99 is committed to providing safe and reliable service at all times, however an absolute guarantee of continuous service availability cannot be given.

Dispute Resolution

For any dispute or complaint, please contact our customer service team first. We always try to provide a quick and fair resolution. If the complaint is not resolved at the customer service level, it will be escalated to a higher level.

Privacy & Data Protection

acv99 gives the highest importance to the protection of your personal information. Detailed policies regarding our data collection, storage and use can be found on our Privacy Policy page.

In brief, we use your information for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Fraud prevention and ensuring security.
• Improving customer service.
• Complying with applicable legal and regulatory obligations.

We do not sell your personal information to third parties without a valid legal obligation.

Changes to Terms

acv99 reserves the right to change, amend or update these terms at any time. For significant changes, we will try to notify users as early as possible.

• Continued use of the platform after any changes will be considered acceptance of the new terms.
• The "Last Updated" date at the top of this page indicates the time of the most recent change.
• You are advised to review these terms regularly.

Contact & Customer Service

For any questions or feedback regarding these terms, please contact our customer service team:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

Our support team is ready to answer any of your questions in Bengali. For more information on responsible gaming, please visit our Responsible Gaming page.