acv99's
Responsible Gaming
Commitment
Enjoy entertainment within limits — acv99 ensures your protection with deposit limits, self-exclusion, and round-the-clock support.
Why we believe in responsible gaming
At acv99, we believe online gaming should be pure entertainment — never a source of stress, anxiety, or financial hardship. We want to be known as a safe and transparent platform for the millions of players in Bangladesh. That is why responsible gaming is not just a rule for us — it is part of our core values.
Before every gaming session, ask yourself one question: "Am I playing for entertainment, or to recover losses?" If the answer is the second one, that is the moment to pause and use our responsible gaming tools. acv99 is with you — at any time, in any situation.
On this page you will learn how to set deposit limits, how to take a temporary break, and how to exclude yourself from the platform long-term. If you have a gambling problem, our 24/7 live chat support is always ready.
Your protection tools
acv99 gives you these tools to keep your gaming experience under control.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit takes effect after 24 hours, so you can avoid impulsive decisions.
Session Time Limit
Set a maximum duration for each gaming session. When the set time is up, the system will automatically alert you and, if needed, end the session.
Cooling-Off Period
Take a temporary break from 24 hours up to 30 days. During this time no deposits or gaming will be possible on your account, but withdrawals will still be allowed.
Self-Exclusion
If you want to stay away from the platform long-term, choose self-exclusion. You can have your account closed from a minimum of 6 months up to permanently.
Betting History Review
You can view your complete gaming history, win and loss records, and deposit information at any time. Stay informed, stay in control.
Reality Check
A message will appear at set intervals showing a summary of your gaming time and spending. This keeps you aware of your real situation.
Recognise the signs of a gambling problem
Be alert if you notice these signs
The first step in responsible gaming is being honest with yourself. If any of the following applies to you, please seek help:
- Spending more than your budget and placing more bets to recover losses
- Spending more time gaming by cutting back on family, work, or study time
- Unable to stop playing even when you try, or feeling restless when you do stop
- Taking loans or selling assets to fund gaming
- Lying to or hiding your gaming from the people close to you
- Feeling irritable, depressed, or anxious when not gaming
Remember — admitting a problem is not a sign of weakness; it is the first step of courage. acv99 is always by your side. Do not hesitate to reach out to us.
Simple steps to get help
If you feel gaming is going out of control, follow these steps.
Let us know via live chat
Reach out to our team in Bengali through acv99's 24/7 live chat support. We will help you with full confidentiality and without judgment.
Choose the right protection tool
Our support team will help you choose the right option among deposit limits, cooling-off, or self-exclusion.
Lock your account
If needed, your account can be locked immediately. Once this decision is made, it cannot be reversed before the specified period.
Seek outside support
Do not hesitate to seek professional mental health services or counseling. Talking to your family and friends is an important part of recovery.
Re-evaluate before coming back
If you wish to play again after a break, our support team will hold a review session with you and make sure you are ready.
21+ Age Restriction & Responsible Gaming Policy
Age Verification
To open an account and play on acv99, you must be at least 21 years old. We verify age and identity at registration and before the first withdrawal. Keeping minors away from gaming is our responsibility.
- National ID / birth registration verified at sign-up
- Immediate account suspension if a minor is suspected
- Recommendation to use child-protection software
Secure Payments
All our payment methods — bKash, Nagad, Rocket, and bank transfer — are secured with SSL encryption. The minimum deposit is ৳300 and the minimum withdrawal is ৳500. Withdrawals are typically processed within 10–45 minutes.
- Minimum deposit: ৳300
- Minimum withdrawal: ৳500
- Withdrawal time: 10–45 minutes
The core principle of responsible gaming is: gambling should not be your primary source of income. It is a form of entertainment. Before every bet, make sure you are only wagering money whose loss will have no impact on your daily life. Never play under the influence of alcohol or drugs.
Remember, game outcomes are entirely random and previous results do not determine future results. There is no such thing as a "recovering losses" strategy — that mindset leads to problem gaming.
Our support team is always by your side
24/7 Live Chat
Our trained support team is available in Bengali 24 hours a day, 7 days a week. Come to live chat instantly for any questions or help regarding responsible gaming.
Email Support
Contact us by email for detailed assistance on sensitive matters such as self-exclusion or account closure.
Responsible Gaming FAQ
Enjoy safely — with acv99
Play responsibly and enjoy the experience. Whether it is cricket, slots, or casino — we are right there with you.