acv99 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how your information is collected, used, and kept secure on the acv99 platform.
Table of Contents
- 1. Introduction and Scope
- 2. Types of Information Collected
- 3. How Information Is Collected
- 4. Purpose of Using Information
- 5. Sharing and Disclosure of Information
- 6. Cookies and Tracking Technologies
- 7. Data Retention and Duration
- 8. Data Security Measures
- 9. Your Rights
- 10. Third-Party Links
- 11. Children's Privacy
- 12. Changes and Updates
- 13. Contact Us
1 Introduction and Scope
acv99 ("we", "us", "platform") is a trusted online betting and casino service provider in Bangladesh. We place the highest priority on protecting the personal information of our users. This privacy policy applies to all users of the acv99.cam website.
This policy describes what types of information we collect, how it is gathered and processed, the purposes for which it is used, how long it is retained, and how you can maintain control over your information. By using acv99's services, you are agreeing to the terms of this privacy policy.
This policy applies only to acv99.cam. For third-party websites or services, please refer to their own privacy policies.
2 Types of Information Collected
acv99 may collect the following types of personal information:
Identity Information
- Full name, date of birth, and nationality
- National ID or passport number (for identity verification)
- Address and residential information
Contact Information
- Email address
- Mobile number (including bKash, Nagad, and Rocket numbers)
Financial Information
- Payment method details (bKash, Nagad, Rocket, bank account)
- Transaction history and deposit-withdrawal records
Account Information
- Username and password (stored in encrypted form)
- Gaming history, betting patterns, and preferences
- Account settings and communication preferences
Technical Information
- IP address and device identification information
- Browser type, version, and operating system
- Duration of site usage, page visits, and click data
3 How Information Is Collected
acv99 collects your information through various methods. The main methods are described below:
Direct Submission
You provide information directly when you register an account with acv99, fill out a form, request a deposit or withdrawal, or contact us via live chat or email. Information is also collected as part of the identity verification (KYC) process.
Automatic Collection
When you visit our website, certain information is automatically collected through cookies, web beacons, and similar technologies. This includes your browsing behavior, device information, and session logs.
Through Third Parties
We may also receive necessary information from payment processing providers (such as bKash, Nagad, and Rocket) and identity verification services, but only within the scope of applicable laws and agreements.
4 Purpose of Using Information
acv99 uses your personal information for the following lawful and legitimate purposes:
- To create, manage, and secure accounts
- To process transactions and maintain financial records
- To comply with identity verification and Anti-Money Laundering (AML) policies
- To provide customer support and technical assistance
- To send personalized offers, promotions, and bonuses (with your consent)
- To maintain platform security and prevent fraud
- To monitor and enforce responsible gaming policies
- To fulfill legal obligations and regulatory requirements
- To improve website functionality and analyze user experience
We never sell your information to third parties for marketing or commercial purposes.
5 Sharing and Disclosure of Information
acv99 may share your information with the parties listed below in limited and specific circumstances:
Service Provider Partners
We may share necessary information with trusted third parties engaged for payment processing, identity verification, technology services, and customer support. They use that information only as directed by us and within the scope of this privacy policy.
Legal Obligations
We may be required to disclose information in response to a court order, a lawful request from a law enforcement authority, or to comply with applicable law. In such cases, information is always provided within the applicable legal framework.
Business Restructuring
In the event of a company merger, acquisition, or asset transfer, necessary information may be transferred to the new authority. In such cases, the protections of this privacy policy will remain in effect.
- Information is never sold to advertisers or marketers
- Only the minimum necessary information is provided to third parties
- All partners are required to comply with our data protection standards
6 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the acv99.cam website. Cookies are small text files stored on your device that help improve your browsing experience.
Types and Use of Cookies
- Essential Cookies: Required to maintain login sessions and keep the core functionality of the website running.
- Functional Cookies: Used to remember your language and other preferences.
- Analytics Cookies: Used to analyze website traffic and usage patterns, which helps us improve our services.
You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some important features of the website to not function properly.
7 Data Retention and Duration
acv99 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required to be kept under legal obligations.
- Information for active accounts is retained for as long as the account remains active
- Financial and transaction records may be retained for a defined period after account closure in accordance with regulatory requirements
- Some information may be retained for an extended period for fraud prevention or legal dispute resolution
- At the end of the defined retention period, information is securely deleted or anonymized
For specific information about retention periods, contact us at [email protected].
8 Data Security Measures
acv99 uses industry-standard technical and organizational security measures to protect your personal information from unauthorized access, modification, disclosure, or destruction.
Technical Safeguards
- SSL (Secure Sockets Layer) encryption — all data transmissions are secured
- Passwords are stored using strong hashing algorithms — never stored in plain text
- Firewalls and intrusion detection systems are active at all times
- Regular security audits and vulnerability assessments are conducted
Organizational Safeguards
- Only authorized personnel can access sensitive information
- All staff are trained on privacy and data protection
- Defined procedures are in place for a rapid response in the event of a data breach
However, it is not possible to guarantee that data transmission over the internet is completely secure. While we are committed to providing the highest level of protection, we cannot guarantee perfect security. You should also take responsibility for keeping your own password secure.
9 Your Rights
As a user of acv99, you have the following rights over your personal information:
Right of Access
You can find out what information we hold about you and request a copy of it.
Right of Rectification
If the information we hold about you is inaccurate or incomplete, you can request that it be corrected.
Right of Erasure
In certain circumstances, you may request that your personal information be deleted. However, information required to fulfill legal obligations may not be possible to delete.
Right to Object to Processing
You have the right to object to your information being used for marketing purposes and to stop such communications.
Right to Portability
You may request to receive the information you have provided in a structured, commonly readable format.
To exercise any of the above rights, email us at [email protected]. We will try to respond to your request within 30 days.
10 Third-Party Links
acv99.cam may contain links to third-party websites. These links are provided for your convenience, and this privacy policy applies only to acv99's own platform. Third-party websites follow their own privacy policies, and acv99 is not responsible for their content or privacy practices.
We recommend reviewing the privacy policy of any third-party website before visiting it.
11 Children's Privacy
acv99's services are for individuals aged 21 (twenty-one) years or older only. We do not knowingly collect any personal information from anyone under the age of 21. If we find any information that appears to belong to a minor, we will immediately delete that information and close the associated account.
If you become aware that a minor has created an account on our platform, please notify us immediately at [email protected].
12 Changes & Updates
acv99 reserves the right to change or update this privacy policy from time to time. Changes may be made to meet applicable legal requirements, introduce new services, or improve security practices.
- For significant changes, we will notify you by email or through a notice on the site
- The "Last Updated" date at the top of the page will always be kept up to date
- If you continue using the service after changes have been made, you will be considered to have agreed to the revised policy
- You are advised to visit this page regularly
13 Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us through any of the following:
To learn more, please read our Terms & Conditions and Responsible Gaming pages.